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Frequently Asked Question


Frequently Asked Question

How long does a repair take?

E Each repair has different requirements, the majority of repairs are completed in under 30 minutes, with some repairs taking just 10 minutes. Larger device repairs require more time so you'll be able to collect it after around 2 hours. You're more than welcome to read through our magazines or go for a coffee while your repair is being completed.

Do I need to do anything before handing in my device for repair?

N Need? nope, your device is safe in our hands. it is recommended to have all your data regularly backed-up, so before bringing in your device for service may be a good time to make sure your data is backed-up.

Why should I use Phone Repair Lab for my repair?

Y Your cell phone, smartphone or device is precious to you. At Phone Repair Lab, our technicians undergo professional training and continued education to ensure they have the experience and qualifications to repair all leading devices. With over 47,000 repairs to date, we are the trusted name in the device repair industry.

Does my device repair come with warranty?

W We do offer a warranty on most device repairs. Please check our terms and conditions for full details.

What is included in the price when I pay for repairing my mobile devices?

W When paying for your repair, you are covering the cost of all replacement parts, service technician labor and any material required for the repair.

Do you erase the data, while my device is in for repair?

M Most repairs do not involve risk of data loss, some repairs that involve software may require data to be formatted, but it is not a common issue. Rest assure, that if your device requires formatting, we will discuss this with you prior to service and ensure that your data is backed-up.

I have an unbranded phone with broken screen can I have it repaired?

W While we do offer same day repairs on most devices and repairs, unfortunately, we usually do not stock parts for generic, non-premium devices. You can always check if your device is listed in our repair section. to be sure, please stop by one of our locations where a technician will gladly assist you.

What kind of parts are used?

A All parts used, are either original parts used by the manufacturer or high quality parts that have been rigorously tested for performance and to ensure that they meet or exceed original device standards.

What do I need to know if my phone has water damaged power problems?

I In case of water damage or power issues, the repair process can be tricky and tedious. Repairing in such cases are generally not done while you wait. Once we receive your device we'll preform an in depth diagnosis to determine the extent of the problem and identify the part or parts that need to be replaced. Once we have concluded the diagnosis we will discuss with your the possible repair methods and cost to repair your device.

I have my own replacement part for my phone, can you install it for me?

W We prefer to use our own replacement parts that are high quality that we've come to know and trust. Sometimes we may agree for the repair using your own parts. In such cases, we will offer a discounted price but no warranty and no responsibility if the part will cause any harm to your phone.

Trusted by Tens of Thousands of people

When you combine, expertly trained technicians and guaranteed parts with under an hour turnaround in most cases. It is no wonder that more than tens of thousands of people have trusted us to bring their broken device back to life
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